At Oxhar, we aim to provide high-quality learning experiences. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be granted for courses, digital products, or services purchased through our platform.
By purchasing from Oxhar, you agree to the terms below.
1. General Refund Conditions
Refunds are provided only under specific circumstances.
As all Oxhar products are digital and instantly accessible, strict refund rules apply.
Refunds may be approved for:
✔ Duplicate payment
✔ Technical issues preventing access (verified by Oxhar)
✔ Course not delivered due to system failure
✔ Payment charged but enrollment not activated
Refund requests must include valid proof, such as screenshots or transaction IDs.
2. Non-Refundable Conditions
A refund will NOT be issued in any of the following situations:
❌ Course content has been accessed (even partially)
❌ Course has been completed or certificate issued
❌ User changes mind after purchase
❌ Failure to understand course content
❌ Discounted, promo, or offer-based purchases
❌ Incorrect purchase caused by user mistake
❌ Technical issues outside Oxhar’s control
(e.g., slow internet, incompatible devices)
❌ EMI, subscription, or installment plan payments
(Refund is not allowed after activation)
3. Cancellation Policy
3.1 Course Cancellation (Before Access)
Users may request cancellation within 48 hours of purchase only if:
- No module, video, or material has been accessed
- Enrollment status shows “not started”
If cancellation is approved, a full refund (excluding bank or gateway charges) will be processed.
3.2 Course Cancellation (After Access)
Once any course content is viewed, downloaded, or accessed:
❌ Cancellation is not permitted
❌ Refund will not be issued
4. Refund Process
4.1 How to Request a Refund
Send an email to info@oxhar.com with:
- Full Name
- Email used for purchase
- Order/Transaction ID
- Payment receipt/screenshot
- Reason for refund request
Incomplete information may delay or void the request.
4.2 Refund Approval Process
- Oxhar will verify the eligibility of the request
- Response time: 5–7 working days
- Additional information may be requested
Approval is at the sole discretion of Oxhar after review.
4.3 Refund Timeline
Once approved:
- Refunds will be processed within 7–14 working days
- Refunded to the original payment method only
- Processing time may vary based on banks/gateways
5. No Cash Refunds
All refunds are processed digitally.
Oxhar does not provide:
- Cash refunds
- Cheque refunds
- Transfers to third-party accounts
6. Subscription, EMI & Installment Payments
For recurring payments:
❌ No refunds after subscription activation
❌ No refunds for missed or late payments
❌ No refunds for EMI or installment plans
Service access is paused or terminated if payments fail or are reversed.
7. Chargebacks & Fraudulent Claims
If a chargeback is initiated:
- Access to all Oxhar services will be suspended
- Certificates may be revoked
- Legal or recovery action may be taken
- Outstanding dues must be cleared before reactivation
False claims may lead to permanent account termination.
8. Course Changes, Updates & Modifications
Oxhar reserves the right to:
- Update or modify course content
- Change instructors or schedules
- Improve course structure or materials
These updates do not qualify for refunds.
9. Policy Modifications
Oxhar may revise this Refund Policy at any time. Updated versions will be posted with a new “Last Updated” date.
Continued use of Oxhar services means acceptance of the revised policy.
10. Contact Information
For refund-related inquiries, contact:
Email: info@oxhar.com
Response Time: 24–48 hours (business days)